Pandit Zo offers delivery services across India, subject to service availability and pin-code coverage with our logistics partners at the customer's specified destination address.

Delivery timelines vary depending on destination location, courier service schedules, weather conditions, local holidays, and transit circumstances. Estimated delivery timelines are provided only where known. Pandit Zo does not offer guaranteed delivery dates.

Orders are carefully prepared, inspected, and packaged before dispatch. Processing times vary depending on the product, quantity, stock status, and whether the order is a custom or personalized idol. Custom and personalized deity sculptures require significantly more time because each idol is individually handcrafted according to specific customer requirements. Promised processing schedules are only provided when explicitly confirmed in writing by Pandit Zo.

Applicable shipping charges, handling costs, or regional delivery fees are calculated and clearly communicated to the customer prior to final order confirmation during checkout or customized booking.

5. Safe Packaging

7. Delivery Address

Because clay idols are delicate sacred art, Pandit Zo exercises extensive care using multi-layered protective materials to securely cushion products prior to dispatch, significantly reducing transit damage risk.

Customers are responsible for providing an accurate, complete delivery address, mobile phone number, and delivery landmarks. Pandit Zo is not responsible for transit delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

8. Delivery Attempts

6. Order Tracking

If courier delivery fails due to customer non-availability, address inaccuracies, or unresponsiveness, additional courier attempts or parcel returns will follow standard carrier procedures. Additional shipping or re-delivery charges will apply where appropriate.

When tracking numbers are issued by our courier partner, shipment tracking details will be shared with the customer through applicable communication channels such as SMS, WhatsApp, or email.

9. Transit Delays

Delivery schedules may experience unforeseen delays due to severe weather, natural events, transit interruptions, courier operational issues, public holidays, strikes, government restrictions, or other conditions outside Pandit Zo's reasonable control.

10. Damaged Products Protocol

If an idol arrives damaged or broken during transit, the customer must contact Pandit Zo within 48 hours of parcel delivery.

Please provide all of the following details when notifying our support team:

1. Order number and bill details 2. Clear photographs of the damaged clay idol 3. Clear photographs of the outer packaging and shipping box 4. Video evidence of unboxing (where available) 5. A brief written description of the damage

Pandit Zo's team will thoroughly review the submitted evidence and coordinate directly with the customer to arrange an appropriate resolution.